SHIPPING & RETURNS

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Last updated: June 2026

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At Una Casa Interior, we carefully curate exclusive interior pieces from selected international design brands, independent artists, and skilled artisans. Many of our pieces are created, finished, or sourced specifically for each client.

 

SHIPPING

 

Canary Islands & Worldwide deliveries
 

We are based in Tenerife and offer local delivery across the island.
 

Most of our products can be shipped to all the other Canary Islands, send us a DM and we will make a personal quote.

Contact us with your location and selected items, and we will provide a suitable transport option.

 

For world wide shipping - For international deliveries, shipping costs are calculated individually depending on destination,

product type, size, weight, and transport requirements.
 

Most of our collection consists of "made to order", specially sourced, or carefully prepared pieces.

 

Delivery times may vary depending on:

• Designer, artist, or maker

• Production schedules

• Materials and finishes

• Product availability

• Destination and transport arrangements

 

Estimated delivery information will be provided before purchase where applicable.

 

CANARY ISLAND DELIVERIES

 

As we operate from the Canary Islands, delivery conditions may differ from mainland Europe.

Many deliveries arrive smoothly and efficiently, but some shipments may require additional transport coordination,

specialist handling, customs procedures, or extended delivery times.

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We aim to provide realistic expectations and keep customers informed throughout the process.

 

DELIVERY INFORMATION

 

Customers are responsible for providing accurate delivery details.

Once an order has been dispatched, customers will receive available delivery information and tracking details where applicable.

Una Casa Interior is not responsible for delays caused by transport providers, customs procedures, weather conditions, or circumstances beyond our reasonable control.

 

RETURNS & CANCELLATIONS

 

Due to the nature of our collection, many products are not eligible for cancellation, exchange, or return once production or sourcing has started.

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This includes:

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• Made-to-order products

• Customised items

• Specially sourced pieces

• Limited editions

• Artwork

• Commissioned or personalised products
   

We recommend carefully reviewing product details, dimensions, materials, and finishes before placing an order.
 

DAMAGED OR INCORRECT ITEMS

 

We carefully inspect and prepare our products before dispatch.

Customers must inspect deliveries upon arrival and notify Una Casa Interior immediately of any visible damage, defects, or incorrect items.

Please provide photographs of:
 

• The packaging

• The product

• Any visible damage

Please keep all original packaging until the issue has been resolved.

We will coordinate with our suppliers, artists, makers, and logistics partners to assist with the resolution.

 

Contact

Email: info@unacasainterior.com