SHIPPING & RETURNS
Last updated: September 2026
At Una Casa Interior, we offer a carefully curated collection of furniture, lighting, objects, rugs and artwork from selected international design brands, independent artists and skilled makers.
Our collection is predominantly made to order. Many products are manufactured, finished or configured specifically following the customer's order and individual selections.
Please review the product specification, dimensions, materials, colours, finishes and selected options carefully before completing your purchase.
SHIPPING
Canary Islands & Worldwide Deliveries
Una Casa Interior is based in Tenerife, Canary Islands.
We offer delivery within Tenerife. Delivery to the other Canary Islands can be arranged for most products and is quoted individually according to the product and destination.
For deliveries outside the Canary Islands, including international deliveries, please contact us before ordering. Shipping arrangements and costs are calculated individually according to destination, product type, dimensions, weight and any special handling requirements.
DELIVERY TIMES
Most products in our collection are made to order or ordered specifically for the customer.
Production and delivery times therefore vary depending on the product, manufacturer, selected configuration, production schedule, availability and destination.
Estimated lead times shown on our website or communicated before purchase are estimates unless expressly agreed otherwise.
We will keep customers informed of material changes affecting their order and provide tracking or delivery information where available.
CANARY ISLAND DELIVERIES
As Una Casa Interior operates from the Canary Islands, some deliveries may require additional transport coordination, customs formalities or specialist handling.
These procedures may affect delivery times.
We work with our suppliers and logistics partners to provide realistic delivery information and to keep customers informed throughout the process.
DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery and contact information when placing an order.
Please ensure that access conditions, dimensions, stairs, lifts, doorways and any other circumstances relevant to delivery are suitable for the ordered product.
Transport, customs, weather or other circumstances outside our reasonable control may affect estimated delivery dates. Nothing in this policy limits any mandatory rights available to consumers under applicable law.
RETURNS, CANCELLATIONS & RIGHT OF WITHDRAWAL
MADE TO CUSTOMER SPECIFICATIONS
Many products offered by Una Casa Interior are made or configured specifically according to the customer's individual selections.
Depending on the product, these selections may include fabric, leather, colour, finish, material, dimensions, frame, configuration or other product options.
Where a product is made according to the customer's specifications or is clearly personalised, the statutory right of withdrawal does not apply in accordance with Article 103(c) of the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007).
This means that products falling within this legal exception cannot be returned or exchanged simply because the customer changes their mind after placing the order.
The applicable product specification and the customer's selected options form part of the order.
We strongly recommend checking all specifications, dimensions, materials, colours, finishes and selected options before completing the purchase.
CANCELLATIONS
For products made or configured according to the customer's specifications, orders are submitted to the relevant manufacturer, supplier, artist or maker following confirmation of the order.
Once an order has entered production or procurement, cancellation may not be possible.
Where the statutory right of withdrawal applies to a product, nothing in this policy restricts that right or any other mandatory consumer right under applicable law.
PRODUCTS NOT MADE TO CUSTOMER SPECIFICATIONS
If a product does not fall within a statutory exception to the right of withdrawal, the customer's applicable statutory rights remain unaffected.
Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded or restricted.
DAMAGED, INCORRECT OR DEFECTIVE ITEMS
The exclusion of the right of withdrawal for products made to customer specifications does not affect the customer's statutory rights where a product is defective, damaged, incorrect or otherwise not in conformity with the sales contract.
Customers should inspect their delivery as soon as reasonably possible after receipt.
If an item arrives visibly damaged or incorrect, please contact Una Casa Interior promptly and provide photographs of:
• the outer packaging
• the inner packaging where relevant
• the product
• the shipping label
• the visible damage or issue
Please retain the product and all original packaging while the matter is being assessed.
Una Casa Interior will work with the customer and, where applicable, the manufacturer, supplier and logistics provider to resolve the matter in accordance with applicable consumer law.
CONTACT
For questions regarding an order, delivery, cancellation or return, please contact:
Una Casa Interior
Email: info@unacasainterior.com